Billing questions, refunds, and discount requests

Refunds, discounts, invoices, and unrecognised charges — the practical answers to the billing questions we hear most.

Requesting a refund

Refunds are available within 14 days of a charge, per our refund policy. Reach out via the chat in the bottom-right corner or the contact form at teamopipe.com/en/contact with your Gmail address and the date of the charge. We typically process refunds within 1–2 business days; funds reach your card within up to 10 business days depending on your bank.

Startup, nonprofit, and education discounts

We offer discounts for early-stage startups, nonprofits, and educational institutions on a case-by-case basis. Contact us via chat or the contact form with a brief description of your organization and team size, and we'll get back to you. The annual plan already saves 25% — sometimes that's the simpler route.

Invoices

Invoices are sent automatically to the billing email after each payment. To download past invoices, go to Settings → Billing → Manage subscription → Invoice history. If you need a custom invoice with your company name or VAT number, contact us via chat or the contact form.

Don't recognise a charge?

Teamopipe payments are processed by Lemon Squeezy, our merchant of record — so the charge on your statement may show their name rather than ours. If a charge still looks wrong, contact us with the date and amount and we'll trace it.

Anything else billing-related: use the chat in the bottom-right corner or the contact form at teamopipe.com/en/contact — we typically respond within 4 hours on business days.