Billing questions, refunds, and discount requests
How to handle billing questions, refund requests, and startup or nonprofit discounts.
May 20, 2026
Most billing questions can be handled from Settings -> Billing, but refunds and discounts need human review. This article explains what to include so support can help quickly.
Plan pricing
- Free: 25 deals, unlimited pipelines, solo use.
- Pro monthly: $9/user/month.
- Pro annual: about $6.75/user/month, billed annually.
Billing is admin-only
Open Teamopipe -> Settings -> Billing -> Open the billing portal. If you cannot access Billing, ask the workspace admin or contact support with your Gmail login address.
Refund requests
Email support@teamopipe.com with: your Gmail login address, charge date, amount, reason for the request, and any invoice information. Support reviews account history before confirming.
Startup and nonprofit discounts
Discounts may be available case by case. Email support with your organization name, team size, use case, and billing preference.